Top 10 Soft Skills for the Workplace

Career Center
What are Soft Skills?

Soft skills are also known as Interpersonal Skills or People Skills. These are skills such as integrity, communication, optimism, business etiquette, flexibility and being a team player. Technical skills (hard skills) and job-related skills are a must, but people who rank high with good soft skills, are generally the people that most employers want to hire, retain and promote. Well documented studies conducted by Harvard University and Stanford Research Institute report that technical skills and knowledge contribute to only 15% of one’s success while soft skills make up the remaining 85%!

Take A Soft Skills Quiz and See Which Skills You Need to Work On:
www.peggyklaus.com/books/brag-quiz/

#1 Communication

Communication – oral, speaking capability, written, presenting, listening

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.” Lee Iacocca

Article
8 Tips to Improve Your Workplace Communication Skills
http://www.expressyourselftosuccess.com/8-tips-to-improve-your-workplace-communication-skills/

Quiz
How Good Are Your Communication Skills?
http://www.mindtools.com/pages/article/newCS_99.htm

#2 Courtesy

Courtesy – manners, etiquette, business etiquette, gracious, says please and thank you, respectful

Life is short, but there is always time enough for courtesy.Ralph Waldo Emerson

Article
Business Etiquette Tips
http://www.buzzle.com/articles/business-etiquettes/

Quiz
Can you pass this Business Etiquette quiz?
http://usatoday30.usatoday.com/img/content/flash/getiquettequiz/flash.htm

#3 Flexibility

Flexibility – adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable

“Things turn out best for those who make the best out of the way things turn out.” John Wooden

Article
Do you have Adaptability?
http://www.success.com/article/do-you-have-adaptability

Article
How to Demonstrate Adaptability on the Job
http://work.chron.com/demonstrate-adaptability-job-15407.html

#4 Integrity

Integrity – honest, ethical, high morals, has personal values, does what’s right

“The time is always right to do what is right.” Martin Luther King, Jr.

Article
Examples of Workplace Integrity
http://everydaylife.globalpost.com/examples-integrity-workplace-1730.html

Video
A Life of Integrity Inspirational Videos
http://www.youtube.com/watch?v=-UUT6nWbyik

Quiz
How Ethical Are You?
http://www.careerbuilder.com/Article/CB-1382-Workplace-Issues-Quiz-How-Ethical-Are-You/

#5 Interpersonal Skills

Interpersonal Skills – nice, personable, sense of humor, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills

“No one cares how much you know until they know how much you care.” Theodore Roosevelt

Article
Ten Ways to Improve Your Interpersonal Skills
http://www.allbusiness.com/improve-interpersonal-skills/15606969-1.html

Video
How To Improve Interpersonal Skills
http://www.youtube.com/watch?v=w97dR3OJB1k

Quiz
Interpersonal Skills Test
http://www.skillsyouneed.com/ips/interpersonal-skills-test.html

#6 Positive Attitude

Positive Attitude – optimistic, enthusiastic, encouraging, happy, confident

“Attitude is a little thing that makes a big difference.” Winston Churchill

Article
How to Have a Positive Attitude at Work (While Still Being Yourself)
http://www.eatyourcareer.com/2011/08/positive-attitude-at-work/

Video
Inspirational Speech by Dr Randy Pausch On the Oprah Winfrey
http://www.youtube.com/watch?v=ncoSRKoU6GQ

Quiz
Is Your Attitude Hurting Your Career?
http://www.eatyourcareer.com/2012/10/quiz-is-your-attitude-hurting-your-career/

#7 Professionalism

Professionalism – businesslike, well-dressed, appearance, poised

“Clothes and manners do not make the man; but, when he is made, they greatly improve his appearance.” Henry Ward Beecher

Article
10 commandments of Dressing for Work
http://www.cnn.com/2011/09/16/living/workplace-professional-dress-cb/

Video
What is Professionalism?
http://www.youtube.com/watch?v=4lI_d7d4MVw

#8 Responsibility

Responsibility – accountable, reliable, gets the job done, resourceful, self-disciplined, wants to do well, conscientious, common sense

“You cannot escape the responsibility of tomorrow by evading it today.” Abraham Lincoln

Article
How to be a Reliable Employee
http://www.careerpath360.com/index.php/how-to-be-a-reliable-employee-3-10894/

Video
Responsibility
http://www.youtube.com/watch?v=-QRqIGznHvU

#9 Teamwork

Teamwork – cooperative, gets along with others, agreeable, supportive, helpful, collaborative

“Coming together is a beginning. Keeping together is progress. Working together is success.”
Henry Ford

Article & Quiz
Teamwork Skills in the Workplace: Definition, Examples & Quiz
http://education-portal.com/academy/lesson/teamwork-skills-in-the-workplace-definition-examples-quiz.html#lesson

Video
Teamwork Inspiration
http://www.youtube.com/watch?v=SII1EU3huuE

#10 Work Ethic

Work Ethic – hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance

“Talent is never enough. With few exceptions the best players are the hardest workers.” Magic Johnson

Article
Five Characteristics of a Good Work Ethic
http://smallbusiness.chron.com/five-characteristics-good-work-ethic-10382.html

Video
Kobe Bryant’s Insane Work Ethic
http://www.youtube.com/watch?v=K9Pwwl65Abw

Quiz
How Ethical Are You?
http://www.careerbuilder.com/Article/CB-1382-Workplace-Issues-Quiz-How-Ethical-Are-You/