Top 10 Soft Skills for the WorkplaceCareer Center
What are Soft Skills?
Soft skills are also known as Interpersonal Skills or People Skills. These are skills such as integrity, communication, optimism, business etiquette, flexibility and being a team player. Technical skills (hard skills) and job-related skills are a must, but people who rank high with good soft skills, are generally the people that most employers want to hire, retain and promote. Well documented studies conducted by Harvard University and Stanford Research Institute report that technical skills and knowledge contribute to only 15% of one’s success while soft skills make up the remaining 85%!
Take A Soft Skills Quiz and See Which Skills You Need to Work On:
Communication – oral, speaking capability, written, presenting, listening
“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.” Lee Iacocca
8 Tips to Improve Your Workplace Communication Skills
How Good Are Your Communication Skills?
Courtesy – manners, etiquette, business etiquette, gracious, says please and thank you, respectful
“Life is short, but there is always time enough for courtesy.” Ralph Waldo Emerson
Business Etiquette Tips
Can you pass this Business Etiquette quiz?
Flexibility – adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable
“Things turn out best for those who make the best out of the way things turn out.” John Wooden
Do you have Adaptability?
How to Demonstrate Adaptability on the Job
Integrity – honest, ethical, high morals, has personal values, does what’s right
“The time is always right to do what is right.” Martin Luther King, Jr.
Examples of Workplace Integrity
A Life of Integrity Inspirational Videos
How Ethical Are You?
#5 Interpersonal Skills
Interpersonal Skills – nice, personable, sense of humor, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills
“No one cares how much you know until they know how much you care.” Theodore Roosevelt
Ten Ways to Improve Your Interpersonal Skills
How To Improve Interpersonal Skills
Interpersonal Skills Test
#6 Positive Attitude
Positive Attitude – optimistic, enthusiastic, encouraging, happy, confident
“Attitude is a little thing that makes a big difference.” Winston Churchill
How to Have a Positive Attitude at Work (While Still Being Yourself)
Inspirational Speech by Dr Randy Pausch On the Oprah Winfrey
Is Your Attitude Hurting Your Career?
Professionalism – businesslike, well-dressed, appearance, poised
“Clothes and manners do not make the man; but, when he is made, they greatly improve his appearance.” Henry Ward Beecher
10 commandments of Dressing for Work
What is Professionalism?
Responsibility – accountable, reliable, gets the job done, resourceful, self-disciplined, wants to do well, conscientious, common sense
“You cannot escape the responsibility of tomorrow by evading it today.” Abraham Lincoln
How to be a Reliable Employee
Teamwork – cooperative, gets along with others, agreeable, supportive, helpful, collaborative
“Coming together is a beginning. Keeping together is progress. Working together is success.”
Article & Quiz
Teamwork Skills in the Workplace: Definition, Examples & Quiz
#10 Work Ethic
Work Ethic – hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance
“Talent is never enough. With few exceptions the best players are the hardest workers.” Magic Johnson
Five Characteristics of a Good Work Ethic
Kobe Bryant’s Insane Work Ethic
How Ethical Are You?