Top 10 Soft Skills for the Workplace

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What are Soft Skills?

Soft skills are also known as Interpersonal Skills or People Skills. These are skills such as integrity, communication, optimism, business etiquette, flexibility and being a team player. Technical skills (hard skills) and job-related skills are a must, but people who rank high with good soft skills, are generally the people that most employers want to hire, retain and promote. Well documented studies conducted by Harvard University and Stanford Research Institute report that technical skills and knowledge contribute to only 15% of one’s success while soft skills make up the remaining 85%!

Take A Soft Skills Quiz and See Which Skills You Need to Work On:

#1 Communication

Communication – oral, speaking capability, written, presenting, listening

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.” Lee Iacocca

8 Tips to Improve Your Workplace Communication Skills

How Good Are Your Communication Skills?

#2 Courtesy

Courtesy – manners, etiquette, business etiquette, gracious, says please and thank you, respectful

Life is short, but there is always time enough for courtesy.Ralph Waldo Emerson

Business Etiquette Tips

Can you pass this Business Etiquette quiz?

#3 Flexibility

Flexibility – adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable

“Things turn out best for those who make the best out of the way things turn out.” John Wooden

Do you have Adaptability?

How to Demonstrate Adaptability on the Job

#4 Integrity

Integrity – honest, ethical, high morals, has personal values, does what’s right

“The time is always right to do what is right.” Martin Luther King, Jr.

Examples of Workplace Integrity

A Life of Integrity Inspirational Videos

How Ethical Are You?

#5 Interpersonal Skills

Interpersonal Skills – nice, personable, sense of humor, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills

“No one cares how much you know until they know how much you care.” Theodore Roosevelt

Ten Ways to Improve Your Interpersonal Skills

How To Improve Interpersonal Skills

Interpersonal Skills Test

#6 Positive Attitude

Positive Attitude – optimistic, enthusiastic, encouraging, happy, confident

“Attitude is a little thing that makes a big difference.” Winston Churchill

How to Have a Positive Attitude at Work (While Still Being Yourself)

Inspirational Speech by Dr Randy Pausch On the Oprah Winfrey

Is Your Attitude Hurting Your Career?

#7 Professionalism

Professionalism – businesslike, well-dressed, appearance, poised

“Clothes and manners do not make the man; but, when he is made, they greatly improve his appearance.” Henry Ward Beecher

10 commandments of Dressing for Work

What is Professionalism?

#8 Responsibility

Responsibility – accountable, reliable, gets the job done, resourceful, self-disciplined, wants to do well, conscientious, common sense

“You cannot escape the responsibility of tomorrow by evading it today.” Abraham Lincoln

How to be a Reliable Employee


#9 Teamwork

Teamwork – cooperative, gets along with others, agreeable, supportive, helpful, collaborative

“Coming together is a beginning. Keeping together is progress. Working together is success.”
Henry Ford

Article & Quiz
Teamwork Skills in the Workplace: Definition, Examples & Quiz

Teamwork Inspiration

#10 Work Ethic

Work Ethic – hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance

“Talent is never enough. With few exceptions the best players are the hardest workers.” Magic Johnson

Five Characteristics of a Good Work Ethic

Kobe Bryant’s Insane Work Ethic

How Ethical Are You?