About GWC

COMPLAINT PROCESS

Golden West College and its employees make every effort to serve students and non-students courteously and efficiently in accordance with college and district policies and state and federal laws. Individuals dissatisfied with a college policy, procedure, or the conduct of a college employee can bring forth a complaint. Complaints are categorized as (1) complaint, (2) grade grievance, and (3) discrimination complaint. For guidance or questions regarding the complaint or appeals process please contact the Office of the Dean of Students at (714) 895-8781 or visit the Student Services Annex.
Complaint

Golden West College and its employees make every effort to serve students and non-students courteously and efficiently, including acting in accordance with college policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a college employee can bring a complaint, a written or verbal notice of dissatisfaction, to the attention of the appropriate faculty, staff, or administrator at any time. If a problem is identified, applicable remedies will be put in place as soon as possible. Before filing a complaint, individuals should make every effort to resolve their dissatisfaction informally with the college personnel immediately involved. If addressing an issue informally does not lead to satisfactory resolution, the individual may register a complaint with the appropriate supervisor or administrator.  If, after contacting the appropriate supervisor or administrator, you are not satisfied with the outcome you may contact that person’s supervisor/administrator.  Service complaints escalating to this level should be submitted in writing so that the appropriate administrator can investigate your complaint and respond.

Complaints are handled through the Office of the Dean of Students located in the Student Services Annex. Carla Martinez, Dean of Students

CCCD SERVICE COMPLAINT FORM [PDF]

Grade Grievance

All grade grievances are handled through the student grievance process. However, in general, and by law, the instructor is solely responsible for the grades he/she assigns. No instructor may be directed to change a grade except in certain narrow circumstances authorized by Education Code Section 76224(a), “When grades are given for any course of instruction taught in a community college, the grade given to each student shall be the grade determined by the instructor of the course and the determination of the student’s grade by the instructor, in the absence of mistake, fraud, bad faith, or incompetency, shall be final.”

Grade grievances are handled through the Office of the Dean of Counseling and Social Sciences located in the Counseling/Career & Transfer Center in the Administration Building. Dr. Robyn Brammer, Dean of Counseling and Social Sciences

Discrimination Complaints

The Coast Community College District is committed to equal opportunity in educational programs, employment, and all access to institutional programs and activities. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race or ethnicity, gender, gender identity, gender expression, religion, age, national origin, sexual orientation, marital status, medical condition, pregnancy, physical or mental disability, military or veteran status, or genetic information or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Employment discrimination complaints are handled through the Office of Human Resources located in the Humanities Building.

Student discrimination complaints, including Section 504, are handled through the Office of the Dean of Students located in the Student Services Annex. Carla Martinez, Dean of Students

Sexual Misconduct

The Coast Community College District recognizes that sexual assault is a serious issue, and will not tolerate acts of sexual assault on district property or at district-sponsored activities. The District will investigate all allegations of sexual assault that occur on District property or at sponsored activities and take appropriate criminal, disciplinary or legal action, with prior consent of the victim. The Coast Community College District is committed to its students’ safety as a vital ingredient to student learning and success. The District encourages victims of sexual violence to report the crime.

If you are a student and you feel you are being sexually harassed or that you have been a victim of sexual misconduct, you may submit a complaint online at GWC Student Sexual Misconduct/Title IX Form or contact the Title IX Coordinator, Carla Martinez, at (714) 895-8781. You can also visit the Title IX/Sexual Misconduct web page at http://www.goldenwestcollege.edu/titleix/ for more information.

If you are a GWC employee and you feel that you are being sexually harassed, please contact Human Resources located in the Humanities Building.

Off-Campus Resources for Complaints

Most complaints, grievances or disciplinary matters should be resolved at the campus level.  This is the quickest and most successful way of resolving issues involving a California Community College (CCC).  You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing a web form if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office website at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx

For more information, please visit the California Community College State Chancellor’s Office Complaint Form site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx

Online Students Living Outside California

If you are a student taking an online class and you live in a state other than California, you may file a complaint with your local state regulator. Visit the State Regulator Complaint Contact Info for a list of state regulators and their contact information.