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DSPS Contact Info

DSPS Office:
Email: dsps@gwc.cccd.edu
Telephone: 714-895-8721
Fax: 714-895-8131

Mon – Thur,
8:00 am – 6:00 pm
Fri: 8:00 am – 5:00 pm

High Tech Center (LRC):
Mon – Thur: 9:00 am to 8:00 pm
Fri: 9:00 am – 1:00 pm

Closed: Weekends & Holidays

Student and Faculty Resources

Student Success Resources

Attributes of a Successful Student
  • Obtain all books, supplies, and course materials before classes start, or at the very latest, by the end of the first week of class
  • Attend all classes and be on time to class
  • Sit attentively in the front of class
  • Actively participate in class
  • Come to class prepared – bring necessary materials, have assigned readings and assignments complete
  • Review the previous lecture before each class
  • Always read assigned reading prior to class
  • Review and revise your class notes within 24 hours of class
  • Keep track of your grades throughout the semester
  • Make use of an academic calendar
  • Break study time up into manageable segments
  • Keep your materials organized in a binder or notebook with separate sections for each class
  • Take advantage of available resources such as tutoring, academic counseling, the Writing Center, and Instructor office hours
Time Management

Time management is a very important tool used by successful college students. College classes require students to learn a portion of the material outside of class. As a general rule, students should spend two hours studying outside of class for every hour spent in class.   Some classes may require more or less study time depending on the individual student and the class. For example, students who struggle with math may need to spend several extra hours each week studying math in order to master the concepts!

  • Set goals – Decide what you want to accomplish this semester, this week, today
  • Think about your goals and prioritize accordingly
  • Create a time management schedule – be sure to include all commitments such as time spent in class and at work, commuting, sleeping, eating, exercising, housekeeping, family and extracurricular activities
  • Spread study time over the entire week
  • Plan to study when you are most alert
  • Break study time up into manageable segments. After one to two hours plan to take a break.
  • Be flexible but firm – expect the unexpected and adjust your schedule accordingly
  • Pay attention to and reduce “time wasters” such as TV, texting, social media, or video games
  • Make a daily “to do” list and prioritize it according to your goals

Self-advocacy is the ability to speak up for yourself and effectively communicate your needs. Being a good self-advocate will empower you to get your needs met in a positive manner. However, learning to be a good self-advocate takes practice.

Guidelines for Discussing Accommodations with Instructors
  • Before approaching an instructor, think about what you will say. Let your instructor know that you would like to speak with her about testing accommodations. If the instructor has office hours, that is the best time to talk to her.
  • Present your instructor with the blue form and say something like:

“I am registered with DSPS, and I have a blue form for testing accommodations.”

  • Ask your instructor if there will be a review before the exam or if there will be lecture before or after the exam. It will be important to schedule your exam in DSPS so that you do not miss important class time such as review or lecture.
  • If the instructor asks why you need this accommodation, or what your disability is, provide a brief explanation. Here are some examples of how you might respond depending on your situation:

“My disability causes me to process information more slowly so that I need more time to finish tests.”

Or “My disability causes me to be very easily distracted, so I need a quiet place to take my tests and quizzes.”

You do not need to disclose what your disability is unless you feel comfortable doing so.

  • When presenting the yellow memo for a note taker, you might say:

“I need your help finding a student who takes good notes in this class. Would you please help me find someone who takes good notes?”

  • If a conflict or problem with an accommodation develops, remain calm, do not argue with an instructor. Politely thank him, then come directly to DSPS and let them know what is happening. We will work with the instructor to ensure that your needs and the instructor’s needs are met.
Self-Advocacy Tips
  • Accept your disability. Learn about your disability and how it affects learning.
  • Be willing to discuss your disability with others when necessary.
  • Know how you learn best and what areas are difficult for you.
  • Understand how accommodations are related to your needs.
  • Being a good self-advocate means asking your DSPS Counselor for additional information about your disability when needed.
  • Know what you need not just what you want.
  • Identify your goal.
  • Rehearse what you will say ahead of time.
  • Hold your head up high – you are being responsible and independent.
  • Speak clearly and maintain eye contact. Take your time when talking.
  • Be respectful, even if you encounter resistance.
  • Thank the professor for his time, interest, and cooperation.
Test Taking Tips

Some students believe that they are not good at taking tests; however, test taking is a skill that you can master.   The following steps are designed to help you remember what you have studied, make fewer errors, and feel more relaxed.

  • Before going to class, make sure you have all materials needed for the test (scantron, bluebook, calculator, pencils, etc.).
  • Arrive at least 5 minutes early. Sit down, get settled, close your eyes for a moment, take a nice deep relaxing breath, and relax the muscles in your body.
  • Once you receive the test, look over the whole test – note the number and types of questions, and consider how much time you will have to complete the test. Carefully read the directions.
  • Read each question carefully, completely, and more than once. Underline key words in the question. Be sure to read all of the choices on multiple choice questions, even if you see the right answer immediately.
  • Do not spend too much time on a really difficult problem. You do not want to use up all of your time on one difficult problem, then run out of time to do easier problems. If you feel stuck or blocked, move on and come back to the problem or question later.
  • Answer the easy questions first, then go back to the questions you skipped.
  • Leave no blanks! Even if you have no idea of the answer, make some kind of attempt. If you write something down, you may receive partial credit. If you leave a blank, you will receive zero credit.
  • If you are using a scantron, double check the numbering with each question.
  • Attempt all extra credit. You have nothing to lose and might gain some extra points!
  • Before turning it in, read through the test. Check for: missed pages or questions, your name, extra pages that need to be turned in such as scratch paper or homework. Check math answers.
  • If you tend to rush through exams, slow down. There are no extra points for being the first person finished!
Math Study Tips

Math is a subject that requires lots of practice, repetition, review, and patience. For those students who have difficulty with math, extra effort and patience will be required and will pay off.

  • Read your textbook! Reading through each chapter will help you understand the material and homework. Reading the chapter before class will help you understand the lecture. Reread the chapter and review your notes after the lecture to reinforce learning.
  • Example problems. Read the chapter then return to the example problems. Copy each problem then work it out following the steps in your text.
  • Practice, practice, practice. After completing the assigned problems, go back and do the rest of them. Just as athletes must practice their sport, math students must practice math daily!
  • Test yourself. Be sure you can correctly work the problems with your book closed. Remember, during an exam, you will not have your book to look at! Makeup practice tests and test yourself under standard testing conditions.
  • Word problems. Many students would prefer to avoid word problems! Instead, practice word problems every week. Mix up various word problems from different chapters to test yourself on applying concepts.
  • On a weekly basis, go back through previous chapters, review the material, and work some of the problems without looking at the book.
  • Flash cards. Create flashcards to memorize vocabulary, formulas, and steps.
  • Graph paper. Use graph paper to keep columns lined up.
  • Write out explanations. Use your own words to explain concepts, steps, and procedures.
  • Take advantage of resources. Spend time in the Tutoring Center. If your instructor has office hours, go in and ask questions.

Be patient. Give yourself plenty of time to work out problems. If you get stuck, instead of asking for help immediately, take a little break, relax, and then return to the problem. It is OK to struggle – with math, struggling is part of the learning process!

Faculty Resources

Best Practices

DSPS is here for students and the faculty as a resource. Below are some best practices we encourage all our faculty to consider:

1. Place your book orders early, according to the Bookstore's deadlines.
DSPS provides books in alternate formats (e-text, audio-tape, large print, Braille) for eligible students. It can take up to ten weeks to secure or produce a textbook in alternate format. Once students enroll in classes during the first day of registration, it is crucial for DSPS to be able to access the required book information from the Bookstore.   Keep in mind that course readers (hardcopy or electronic) can be especially difficult to produce in alternate format if they have underlining, hand-written notes, highlighting, cut-off margins, or poor-quality copies.
2. Put a statement in your syllabus to initiate dialogue with students.
DSPS suggests the following statement: “Disabled Students Programs and Services (DSPS) coordinates all academic accommodations for students with documented disabilities at Golden West College. If you have, or think you might have, a disability that impacts your educational experience in this class, please contact DSPS to determine your eligibility for accommodations. DSPS is located in the Student Services Center, Building 96.  Their phone number is (714) 895-8721. If you are already registered with DSPS, please submit your accommodation requests as soon as possible to allow adequate time to provide accommodation.
3. Make sure your syllabus and other documents are accessible.
Universal design is providing access to everyone without the need for adaptation or specialized design. Universal design is useful to everyone, there’s flexibility in use as it accommodates a wide range of individual preferences and ability. It’s simple and intuitive, easy to understand, regardless of the user’s experience. By providing accessible documents everyone will have access to all information from your class. Students who are blind or low vision may require a alternative format such as enlarged print or in a Word or PDF document for screen reader use. A student with a learning disability is able to comprehend materials better when they both see text and hear it spoken out loud with assistive technology.Below you will find some great resources and videos on how to create accessible documents:

How to Create Accessible documents – Youtube
How to Create Accessible documents – PDF Handout
Washington Do-It Universal Design

4. Assist students with notetaker recruitment when requested.
Some students who are eligible for a notetaker may need the instructor’s assistance in recruiting a suitable notetaker from the class. DSPS provides a notetaker announcement form to the student which they will give to you. When requested, please assist with this process by recommending a competent student or by making the following announcement: “Disabled Students Programs and Services is seeking a volunteer notetaker who has the following qualities: Attends class regularly, Takes notes in a neat and organized format, and has good English writing skills. If you are interested in this volunteer opportunity, please come to the DSPS office after class to fill out an application. DSPS is located in the Student Services Center, Building 96 on the map.”
5. Complete Testing Accommodation forms promptly and submit exams to the DSPS Office 1-2 days in advance of the exam.
Students who are eligible for testing accommodations will give you a Test Accommodation form to be completed. Please complete all sections and sign the form. Keep a copy to serve as a reminder to send the exam to the DSPS Office, and return the form to the student as soon as possible. The student must submit the completed and signed test accommodation form to the DSPS Office before a quiz or midterm. DSPS makes our best effort to send courtesy reminder emails to you.

For exams converted into accessible formats:
You will be notified in advance if your exams will need to be converted into an accessible format (large print, Braille, e-text). These exams must be submitted to the Alternate Media Specialist two weeks in advance to allow us time to convert the exam. Submit exams to the DSPS Office at dsps@gwc.cccd.edu or drop off/mail to the DSPS Office located in the Student Services Center, Building 96 on the map.

Service Animals / Emotion Support Animals

Any dog might be trained to assist an individual with a specific disability-related need.*  Guide dogs used by those with vision loss are the most commonly recognized.  No licensing or certifying entity exists to legitimize the use of a service dog.  Rather, the need of the individual with a disability and the specific function the dog is trained to perform legitimize the use under federal and state laws. http://www.ada.gov/service_animals_2010.htm

Individuals who have obvious disabilities, such as blindness or quadriplegia, raise few questions. Those with hidden disabilities, hidden needs, such as hearing loss, epilepsy, autism, who use dogs may create questions.

  • It is reasonable to question the presence of a dog by asking, “Is this a service dog required because of a disability?”
  • It is reasonable to ask for a description of the specific function the animal is trained to perform, “What work or tasks has the dog been trained to perform?”
  • It is NOT OK to ask the person to tell you nature of the disability, require medical documentation, require a specific identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.
  • If you are not satisfied with the explanation, please come to the DSPS office to discuss further.

Federal and state laws acknowledge that, “in rare circumstances,” access can be limited if health and safety are jeopardized by the presence of a service dog.  An example is certain designated areas of a medical facility, i.e., nursing program practicum sites.  Areas that pose a direct safety risk to the dog are probably not reasonable locations for the owner either.

Mere speculation that the dog might pose a potential health risk to others is not supported by law.  If a fellow student/faculty or staff states a health problem (e.g. allergy) with the service dog, medical documentation regarding the problem will be required for the DSPS office, at 714-895-8721 to determine the appropriate solution for the situation.

If the dog is disruptive to the learning environment or college events, directly aggressive or threatening, or not under the control of the handler at all times, then access by the individual with the animal will be prohibited with assistance from Public Safety, if necessary.  Such access restriction should be referred to the DSPS office.

All members of the college community must behave properly with service dogs.

  • Do not attempt to pet the dog.
  • Do not attempt to feed the dog.
  • Do not deliberately startle or distract the dog.
  • Do not attempt to separate the dog from its partner or training handler.

*Note: Dogs and miniature horses are the only animals specified as services animals under federal law